FAQ's

WHAT ARE PREMIER PARKING’S OFFICE HOURS?

Premier Parking’s office hours are 8:30AM – 5:00PM, Monday through Friday.  Offices are closed on Saturday and Sunday, and all major holidays.

HOW CAN I SIGN UP FOR MONTHLY PARKING?

To request monthly parking, please complete the Request Monthly Parking form HERE.  But before you do, check out our Spotlight Parking Deals to see if any of our current specials are a good fit for you!

HOW MUCH DO YOU CHARGE FOR PARKING?

Rates vary from location to location.  Rates are shown at the locations at the pay machines. However, you can download the free Premier Parking mobile payment app to find prices, buy parking in advance for special events, or to pay for your parking while onsite if you want to skip lines at the meter!  You can text keyword PPAPPLE or PPANDROID to 24587 to get a link to download.

You can also purchase parking in advance online HERE!

WHICH METHODS OF PAYMENT ARE ACCEPTED?

Premier Parking accepts all major credit cards. Most locations accept cash but there are many that are credit/debit card only.

It is imperative to acknowledge the signage on the premises that specifically states that our machines are not able to dispense change, so in the event that you do pay with cash, you must have exact bills to insert. There is also the convenient option to pay via the Premier Parking mobile app, which accepts credit/debit cards and PayPal.

I PAID THE METER, BUT DID NOT GET A RECEIPT.

If you entered in your license plate number or your parking space number, you do not need a receipt in order to show that you registered your vehicle to be on the premises and can continue onto your destination without worry!

The only time you need to display your receipt in your dash while you’re parked is if the signage on the lot in which you parked specifically states to do so.

If you need a copy of your receipt for your personal recordkeeping purposes, please email customerservice@premierparking.com to request a copy.

HOW DO I PAY FOR OR DISPUTE MY PARKING VIOLATION?

You can pay for a parking violation online HERE ($5 transaction fee applies) or via check. All checks must be mailed in the provided yellow envelope to and must include the violation number on the memo line in order to be processed. It is highly recommended that violations be paid online in order to ensure prompt processing.

All parking violation disputes must go through our website. Disputes sent via direct email will not be processed or accepted.

WHAT DO I DO IF THERE IS A BOOT ON MY VEHICLE?

If in Nashville, you must contact the booting company, Parking Enforcement, to have the immobilization device removed. Payment of the boot removal fee is owed to Parking Enforcement in addition to payment of any unpaid parking violations incurred by the vehicle on a Premier Parking operated location, in order for Parking Enforcement to remove the boot.

I BELIEVE I WAS DOUBLE-CHARGED FOR MY PARKING.

Depending on who you bank with, two charges may show as “pending” on your bank account, however, once the bank fully processes the charges at the end of the business day, one of these should fall off. In the event that a duplicate charge is fully processed, Premier Parking will issue a refund for the duplicate charge with the customer providing the appropriate documentation for backup. Email customerservice@premierparking.com for assistance.

THE MACHINE DID NOT DISPENSE MY CHANGE.

All of our locations have multiple signage pieces informing customers of the fact that the parking meters do not have the ability to dispense change and that exact change must be used when paying for parking with cash.

WHAT ARE THE RULES FOR HANDICAPPED PARKING AT PREMIER PARKING FACILITIES?

Handicapped parking is free at government-owned parking spaces. Being that Premier Parking primarily operates privately-owned facilities, there is no free handicapped parking at our lots/garages except for the MTA Garage in Nashville, TN, located at 400 Charlotte Avenue.

DOES PREMIER PARKING SELL SEASON PARKING PASSES FOR ANY SPORTS TEAMS?

We sure do! We offer season parking passes for Tennessee Titans football, St. Louis Cardinals baseball, Cleveland Indians baseball, and Carolina Panthers football. However, if there is a Premier Parking location nearby your favorite sports team’s arena and you’d like to inquire about the possibility of purchasing a season parking pass, shoot our marketing team an email to let them know!